Helpdesk

Silvermere Consulting provide comprehensive support services supporting your own systems or followup support for new implementations. We can provide :

  • 1st line services to field calls and route tickets.
  • 2nd line services to┬ábe hands on problem fixers.
  • Issue tracking through help desk ticketing systems.
  • Regular reporting of service levels.
  • Continuous Improvement practices to help ensure the service is running as best it can.